Your specific duties in this role will include:

Assisting staff with expediting problem payments (e.g., problems processing credit card).
Following up with guests regarding satisfaction with guest-related issues.
Processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Processing all payment types such as room charges, cash, checks, debit, or credit.
Setting up accurate accounts for each guest upon check-in.
Anticipating sold-out situations and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
Blocking rooms in the computer and identifying designated requirements and requests.
Contacting appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest calls, requests, or problems.
Coordinating with Housekeeping to track readiness of rooms for check-in.
Balancing and dropping receipts according to accounting specifications.
Assisting management in training, motivating, and coaching employees, and serving as an effective role model.
Anticipating and addressing all guests' service needs.
Developing and maintaining positive working relationships with staff members as well as guests.

We are looking for a warm and outgoing Hotel Front Desk Supervisor with a strong leadership skills and a firm commitment to ensuring the best possible customer service and guest experience. You should also have solid decision-making, problem-solving, and conflict-resolution skills It is also important that you have excellent communication, interpersonal, and active listening skills as well as the ability to interact effectively with internal and external customers using patience, tact, and diplomacy as necessary.

Specific qualifications for the role include:

High school diploma or GED; college degree, a plus.
Minimum 2 years relevant experience; previous hospitality experience, preferred.
Excellent telephone and customer service skills.
Ability to maintain the highest degree of confidentiality.
Computer and technology proficiency (e.g. tablets, iPads).
Ability to sit or stand for extended periods of time.
Ability to work long hours as needed.
Ability to maintain a professional appearance and demeanor.
Strong English language skills.

Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, Paid Time Off (PTO), free hotel rooms and hotel discounts.

EOE

Interested applicants please send resume to ryan.ho@columbiasussex.com

Marriott Phoenix Airport

Front Desk Supervisor

About the Job